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Watermelon Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Marketing, Conversational Marketing

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Description of Watermelon

Watermelon is the most user-friendly conversational platform for the ultimate customer experience. Centralize all your online customer contact in one clear overview and work in the most efficient way. Automate your customer service, marketing and sales with a code-free conversational assistant. Strenghten your team with the right tools and collaborate to be a winning team. Be there for your customers 24/7, during every step of their journey. Tell the tale supported by consise data and optimize your service.

Reviews

Global ratings 2
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  • 4
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  • 2
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Type of review

Revainrating 4 out of 5

The best chatbot I have been using on my site - just simple - easy!! :)

The best part about watermelons chatbot development has been its simplicity as well ease at integrating it into our website! You can easily integrate this bot within no time without any coding or technical skills required at developer's end!! Also very simple UI / UX which makes using such bots easy even if you are not tech savvy like me :) There could have something more related towards services offered other than just chatting but I feel that would make things too complicated - may need some…

Pros
  • Simplicity to use for non technical folks.
  • Ease in integration with websites/ platforms already built by us, hence saves resources while building new products & features !
Cons
  • Nothing much comes across mind now

Revainrating 5 out of 5

Great customer service and excellent platform

The best thing about this tool was its ease of use which allowed my staff members easy access into it without any training or assistance from me! I think that they should provide more options like having an option where you can have multiple accounts open at once so we could easily look up who had what tickets as well. Also i would love if watermelons system showed when people logged onto our website because sometimes clients didn't remember how long ago someone did logon before them but now…

Pros
  • Very helpful program to keep track with all your issues/tickets in one place instead of going through emails every time there's something new coming across.
Cons
  • Zero