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Zayo Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Security and Privacy Services, Network Security

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Reviews

Global ratings 3
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    3
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Service and Professionalism Every Time

I have had no issues with this provider in almost 20 years of working for them, they are always professional friendly which is important to us as we work around all hours during our day jobs! We use their services when building out new locations or expanding existing ones so it's nice that even after multiple changes over time there has never been an issue where something was not functioning properly (or at least quickly resolved). All customer service related problems were solved very…

Pros
  • Great pricing
  • Easy ordering process
  • Professional staff member who answers calls promptly whenever necessary.
  • Fast response times especially via email/phone call back once order placed etc
Cons
  • Empty

Revainrating 5 out of 5

Best Internet Service Provider: Zayo

The best part about Zayo is the ease of use. I was able to install the equipment quickly and easily. There has been very little to no downtime with the service. The support staff is also very helpful. They are very easy to work with and very knowledgeable. There really is nothing I dislike about this service. There is a steep learning curve to this product. I would recommend this product to any business that needs a dependable internet connection. I have been using Zayo for my internet service

Pros
  • Very user friendly
  • Has multiple options so you can tailor your package.
  • Speed test function allows testing speed without disconnecting from current session or having slow download speeds during file transfer process when uploading files over 100MB in size as well other functions offered by zap

Revainrating 5 out of 5

Decent option for internet connectivity in the eastern U.S.

I like that they offer multiple options for service, including fiber to the home. The price is also very reasonable when compared with other providers in our area (eastern U-S), even though it's still higher than some of their competitors' services are offering! It would be nice if there was more data about what bandwidth each type of connection offers -- egress speeds vs ingress speed. This makes comparing various offerings between companies difficult sometimes - especially since you don't…

Pros
  • Multiple configurations
  • Speed tiering available by account level.
  • Support team does good follow ups upon request from end user / customer support representative(s)
  • Good prices overall considering equipment costs involved; however could use better transparency around pricing structure which differentiates tiers among vendors within similar product lines such s Ciena routers &/or Cisco switches
Cons
  • There are nuances