On the first attempt the drone would only fix on 4 GPS sats, so it wouldn't fly. All other attempts got 0 sats. I complained to TechSupport, but they only told me to do what the instructions said. I tried a couple of things that they suggested but it still didn't work. I replied and they replied with links to videos, which only covered how to set it up. I demanded better support. At that time they offered to replace the drone, which arrived very quickly. I immediately tried it out and it fixed oSee full review