I like that it has all my patient information in one place so there are no more notes to keep track off or lose! It can be confusing at first but if you stick with using this program for awhile everything will make sense eventually!! The only thing i dislike about medent as far as functionality goes would have nothing really because its such a great product overall. If your looking into getting some type of electronic record keeping solution then definitely look up Medient they were very helpful when we decided what kind our needs where going after being stuck between 2 different options (egm vs ehr).