Review on Helpdesk Office by Erik Snyder

The best thing about this software it's that you can customize your own dashboard, so if I need something specific not available in their interface then i'm able add my customizations using javascript or css which makes customization very easy! Also there are different themes avaiable out of box like dark/light etc.. Not much dislike here except maybe when some features aren't working properly but after contacting with them they will fix those issues within few days time at most!! It was really hard finding an excellent help desk ticket system because all systems were either too expensive OR didnot have enough options /features included compared what we needed from our end user perspective. This one has almost everything covered including reporting & analytics capabilities! And also its free version supports up-to 10 users only while premium versions go upto 100+users!! So no worries now since u r getting more than required amount :) We use office 365.