Review on SupportLogic by Ray Cole

We've used LogiQL as part our Salesforce journey from 1 team, 2 agents per contact at $20k/mo up until now where we are 15 teams, 25K contacts & 7 Agent(s). The time I do save has definitely helped onboard new sales people that were not initially prepared! They know they can log things when it doesn't look like anything else needs attention or if someones previous actions left questions unanswered about an issue - so everyone understands its ok to ask even though someone may be busy getting into work mode before 9am :) This saves me having another conversation explaining everything over again once these tickets get opened and closed but sometimes still isn’t perfect since there wasn'*t *ever any guarantee my teammates would respond quickly enough everyday without exceptions :)) But thats fine because this helps us train them better too haha. I like that you can create rules using NPS, CSAT scores etc., it makes sense when trying new hires! The platform needs some improvements - too much time spent figuring things how they work instead focusing our attention elsewhere! Keep working away at creating easy access portals so we don't need an expert IT person constantly managing tickets!! We've reduced technical escalation rates which has saved us hours every day as well reducing costs per month/year.