The plastic cap protecting the heads is cheap and the tabs break easily. The first was exchanged free of charge in the service. You have fantastic service. I ordered two extra plastic caps and was glad the one the CS replaced broke before the extra ones arrived. I have to make a better hat. If the cap was better it would be 4 stars and if the razor cuts better and doesn't pull hairs it would only be a 5 so people go back to the design table and put 5!
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