The ease of use and the fact that I can see everything I need to within seconds, from the first time I log into the system. It's so much easier than using an email or phone app - and I can do it anywhere! There are some things I wish were different - like being able to add more users/users roles. But they're working on this now, so hopefully will be fixed soon! The support is also fantastic. They're always there when I need them and are very quick to respond. So far it has been great! I'm solving my problems by being able to keep track of what I need to do next and who needs to be contacted.