I like that it is easy to navigate through this program for patients as well as providers so we can all be more efficient at our jobs. It also helps keep track of appointments which makes life easier in general! There are times when you have an issue or question about something but there isn't anyone around who knows how to fix your problem right away. This sometimes leads me into frustration because if my provider doesn’t know what he/she needs to do they will send us home without any help from someone else within their office. If we run out of time then no one really cares since its not costing them anything anymore.