I like that everything is in one place for me to access from my phone, computer or tablet! The system has so many features it can be overwhelming at times but with training you will get used to using all of them easily! Nothing yet there are some minor issues getting setup as an admin which could use improvement however they have been working through those quickly since launch.
We needed something simple where we had our virtual assistant who was located anywhere around the world manage multiple clients while also keeping up to date via email/phone calls etc. This service allows us to do just this without having someone physically sitting in front of their client's desk every day.