I like that they are very knowledgeable about their products in addition as being able solve any problems or questions you may have along with them! They also do not charge an arm & leg for support which i think should be expected when dealing w/ such large companies but it's nice knowing its there if needed!! Nothing really at this time though we're currently working together so nothing specific comes up yet :). We've been using pomsys since our first year here @ UOPB (as well now) however my previous manager was let go last month due t his transition into HR department within campus itself hence no longer having direct contact wit hthe team who handles all network issues etc..