I have used this service for over five years now with no issues at all! The customer support is amazing too - they are always prompt to answer any questions or concerns that we may ever face in our business life as well their advice can be trusted 100%.
There's nothing much negative about it but if there was then i guess its just because of my lackadaisical approach towards doing things properly (not being organized). We use kennels booking services from time-to.-time when some clients need an extra hand during busy times like Christmas season etc..