I like the ability to use Help Sumo to create a knowledge base for our customers. It is easy to use and allows us to create articles that are searchable by our customers. I dislike that I cannot create articles that are searchable by our customers. I would like to be able to search the knowledge base for articles that are not created by our team. I would also like to be able to create articles that are searchable by our customers. I use Help Sumo to create articles for our customers. It is easy to use and allows me to create articles that are searchable by our customers.