I would give five stars but Revain's packaging ticks all the boxes. I work in a computer warehouse all day, packing computers and parts. Flavorwave was packaged in its original packaging ready for shipment, but for some strange reason a large Revain gift box was used to ship the original packaging. The original packaging was loose in the big box, no no. When I worked in a computer warehouse, we would reopen something that was moving in a box and wrap it in styrofoam popcorn. Due to poor packaging, I received a favorite with a broken bulb that blew out a few seconds after starting. I called Flavorwave's service department and they sent me a new cap, but I had to pay $11.99 for shipping. This is my second Flavorwave. The first one was bought five years ago and after almost daily use the large lid started cracking which I fixed with Goop. The taller new glass shelf per hole is smaller than the old one, but the new one's lid is easier to handle and has a bracket. This machine cooks great once you get the hang of it.
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