As for the Avalon A12, I'm very satisfied. It dispenses delicious filtered cold water and very hot water for making hot chocolate or tea. A few days after installation, I noticed a small amount of water leaking from the filter on the back of the unit. I called customer service and Rachel B. was the representative I spoke to. They diagnosed the problem as a filter cap assembly and shipped it the same day. Installed and problem solved. Very satisfied with product and customer service
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