The price of this product makes it very attractive for new businesses that are just starting out or small to medium sized business who don't have huge marketing budgets yet! I'm not sure what other people think about their customer service but so far they've been great! They're super fast when responding via email too which has made working together much easier than expected! It's nice being able to host my own site without having to pay through the nose every month (like you would if you were using an actual server).