Their service representative has been very helpful with my account being down for over 2 months due to an unexpected computer failure! They have provided updates as necessary since that time but I would not hesitate in recommending them nor will one be sorry later if they did use their companies' assistance when it was needed most! There's nothing really about this program at present which could cause me concern or dissatisfaction after using their programs/services during all these years - no complaints whatsoever so far in nearly 50-plus plus calls made through this organization over those many past several yrs. I like that they are able to take calls for my business as well! They have been very helpful with all our questions or concerns we may be having in regards too their service/solutions offered by them!! The only thing i dislike about this particular brand (MAP) was when you called into one location there were others around so it made me feel kindof awkward talking over other peoples conversations but thats just how things go sometimes. Nothing really at thse time. !