Review on Spade by Jamie Behm

It's good for monitoring all calls with our agents, I like that you can see how many contacts were made in each call as well! Sometimes it has trouble loading certain recordings or when we have multiple people recording from different locations - but this happens very rarely so far (and only during peak times). We've been able fix most issues pretty quickly through their support team though which makes me feel comfortable using them every day now :) Great product overall!! Call quality & agent performance are both measured by spades internally via surveys done before/after shifts etc., plus there’s also an option available where customers rate employees after they speak wtih someone over chat too I like that it can be used for both inbound and outbound calls, as well as web chats! It's easy enough to navigate through all features available with this software package. The reporting section could use some improvements - but overall very good product. Our organization uses spades during our QA testing process before we go live with any new products or services. We're able to track issues across multiple departments within an organisation without having to create separate reports/dashboards etc.