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Spade Review

1

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Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Spade

Spade is a cloud based Quality Monitoring tool to measure the Quality of voice and non-voice interactions between your customer and Front Line Staff at your contact centers

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Type of review

Revainrating 4 out of 5

Great for monitoring all customer touchpoints with our agents

It's good for monitoring all calls with our agents, I like that you can see how many contacts were made in each call as well! Sometimes it has trouble loading certain recordings or when we have multiple people recording from different locations - but this happens very rarely so far (and only during peak times). We've been able fix most issues pretty quickly through their support team though which makes me feel comfortable using them every day now :) Great product overall!! Call quality & agent…

Pros
  • Can monitor sales reps easily along side other teams at work such as IT& Helpdesk.
Cons
  • Nothing much really comes instantly off hand except maybe minor bugs here n' thar