The best thing about isi sight case management system, especially for our law firm was that we could use their software in house without having an outside vendor come into office every day or week with new updates/upgrades! That's not always possible when you work remotely but this saved us from needing someone else at home everyday just so they can update all of these programs!! I wish there were more features like being able to have multiple notes per person instead if one note only which would help keep track better as well because sometimes people forget who did what once something gets lost between meetings etc..