I like how easy it is to use as well as customize your own features you need. You cannot pay per month but instead have to purchase each of the modules. There are many free modules which can be installed in minutes. Also, there are no updates or upgrades within a year. It would be nice if they offered a yearly upgrade. I also dislike that there is not any way to add more than one contact at a time. Also, it's difficult to locate information within the program when searching for something specific. We are using this to manage our clients, appointments, quotes, and invoices. The benefits we've seen from using Exsalerate is ease of access by all team members, as well as the customization options available.