I love how easy it is to use for our employees! We have been using this since about 6 months ago but even then we had very few problems that were solved quickly (which was always great!). If you need more functionality or customization - there are solutions out here in the market like Splunk. However some of their features can require additional training/skill set up time as well depending upon what exactly they offer through those options. Easy management system across multiple sites around campus. Very low cost per seat compared when looking at alternatives such an HP Procurve etc..