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Aannya Call Management Suite Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Aannya Call Management Suite

Our Call Management Suite is a full-featured and scalable product that is capable of simplifying interactions between your customers and Call Management agents. These are simple and easy to upgrade to meet your evolving needs.

Reviews

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Type of review

Revainrating 4 out of 5

User friendly software - keeps me close

I like that you can see what your agent has done in the past, even if he/she was off shift when an important event occurred. It sometimes takes some time for the info to show up in the system if it's been days since the call occurred. The reporting tool makes it easier to track reports across multiple agents, especially those who are not always at their desks or logged into the system. I am able to keep in touch with our team during downtime by sending them text messages. This helps us avoid…

Pros
  • I like that I can see my agents at a time when I am not at my desks
Cons
  • I do not like that I can not see my agents when I am not at my desks