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All Covered Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Security and Privacy Services, Network Security

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Description of All Covered

All Covered is a leading nationwide IT Services company that focuses on the unique computing, networking, and application needs of all-sized businesses. All Covered is a division of Konica Minolta Business Solutions USA Inc.

Reviews

Global ratings 3
  • 5
    3
  • 4
    0
  • 3
    0
  • 2
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  • 1
    0

Type of review

Revainrating 5 out of 5

Easy and quick customer service even though far flung office

I like how easy it was to access information about my account with them via phone or online portal when any issues arose in real time (i'm talking within 24 hours). They tend not have as much info for me compared other carriers/companies out there so you need more resources available at your fingertips if needed than just having someone answer questions over email alone but overall i've had good experience since they are local business too! Accessibility from home while being able fix things…

Pros
  • Ease
  • Availability ability reach by cellphone / computer during normal work hrs even though customer call center employees do typically expect caller needs immediate attention, otherwise most calls will get forwarded back into system queue
  • Fast response times especially after problems were fixed already
Cons
  • It is hard to say

Revainrating 5 out of 5

All Covered - Very happy clients, easy solutions

I like best how their customer service team listens to you so well before they make decisions about your coverage or even quoting price for something specific! Some things may seem easier with other companies but if it's not done right by them then there are problems down stream which can be costly in time lost waiting too long etc.. We've been using these services now over 10 years since we started doing business here firstly as our data backup provider (backups) & more recently just providing

Pros
  • No additional software necessary unless required
Cons
  • Almost never

Revainrating 5 out of 5

Great platform for securely connecting remotely

The customer service has been great! They have helped me resolve issues quickly which was very valuable to us at this time when we were having some network outages due to COVID concerns in our area specifically with Zoom meetings where many people worked remotely from home for safety reasons. I would like more options as far as pricing goes but they are not cheap so it's hard to justify an increased budget if you're working remote anyway or just don't need/want additional help desk support via…

Pros
  • Easy setup
  • Multiple platforms supported, even includes web interface option that works fine while mobile devices cannot connect directly
  • Secure connection between multiple users across different locations / networks including cloud services such Google drive & Dropbox among others is possible.
  • Good documentation online along wth step bystep instructions included within app itself helps new user familiarize faster than expected especially around getting started stage.very helpful!!! :).Also good
Cons
  • Some problems