Brisk Support Review

Very good

Rating

4.5

Customer Service, Help Desk

Posted December 23, 2021Updated November 16, 2022

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Description of Brisk Support

Brisk Support is a Free Help Desk Software. Brisk Support gives you the tools you need to seamlessly resolve customer inquiries. Brisk Support is a truly global help desk solution. Easily enable built-in tools, such as automatic machine translation for incoming emails to your customer service agent’s default language and utilize machine translation to respond to your customer’s in their native language. Prioritize email tickets based on their time zone and more. Exceptional Customer Support The key to a life-long, happy customer is a good product backed by quality customer service. A helpdesk ticketing system is essential. ̄ Speed up response times with common stock expressions. ̄ Prioritize workloads for quick response times. ̄ Organize tickets into queues. ̄ Set weighting rules so that each email is responded to optimally. ̄ Add Knowledge Base articles to answer common questions. ̄ Evaluate productivity with informative reporting tools. ̄ Easily customizable for your business needs. ̄ Track ticket response and resolution time for faster customer service. Complete Help Desk Ticketing System Whether you have a few agents in one office or many agents spread across the globe, Brisk Support is the ultimate solution for increasing productivity and making happier customers. ̄ Assign agents to queues based on their specialties. ̄ Agents will always be working on the most important ticket. ̄ Organizes email, phone and chat tickets in one place. ̄ Track communication between team members. ̄ Enables easy search of the history of customer service inquiries. ̄ Create separate ticket queues for different products or localizations. ̄ Set up routing rules to automatically direct tickets to the correct queue. ̄ Powerful reporting features include activity by agent, queue activity, response time, resolution time and more. ̄ Send and receive support emails directly from the helpdesk.

Posted September 04, 2022Updated September 04, 2022

Remote Support and Knowledge Base is such great tool for everyone

I love that it's so simple yet powerful (and free!)I also like how easy everything can be organized with tags or filtersBrittany from our support team was able assign me one of her employees' jobs instead if taking over an existing ticket! If there are any problems/bugs we have been experiencing lately they aren't automatically fixed by my coworkers but rather send them back up through myself via eMail which isn;t ideal when working remotely every dayIt would definitely benefit us all greatly…

Pros

The UI is intuitive
It doesn t require much time to get usedit
Easy access for everyone in your orgs, regardless location.
Free version available :)

Cons

No way you cant schedule yourself.
Sometimes buggy sometimes great

Posted September 04, 2022Updated September 04, 2022

An exceptional customer service application for busy companies

The best thing about this software was its ease of use when it came to integrating with our CRM system; we were able to have all contact information easily accessible without having to manually enter each piece into another tool separately. I also appreciated how easy it was keeping track of who had responded to what ticket or inquiry that day so everyone knew where they stood compared to others within my team. There wasn't anything bad at first but now there are some minor bugs here and there…

Pros