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Churnly Review

2

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Customer Success Software

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Description of Churnly

Churnly provides B2B SaaS companies with data driven insights and predictive analytics that help Customer Success Managers save their customers and reduce the risk of churn.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

A solid Customer Relationship Management System

I like how easy it is to use, as well as having all my customer's info in one place! It can be very confusing trying to figure out where you need to go next or what information needs updating/changing. There are also some bugs which makes using this system difficult at times (sometimes not loading properly). Make sure your team knows exactly who they want to target for email campaigns before creating an account - there were several people we wanted to reach but couldn't find them when…

Pros
  • It's very easy to use and easy to update contact info
Cons
  • I have to go to the customer's account and find it there (sometimes there is a contact within the account we are trying to reach)

Revainrating 4 out of 5

Wonderful Experience Working With An Insightful Team

The Churnly team is very supportive, helpful, and quick to respond. They're also really good at what they do! It's been a pleasure working with them over the past few months building out our product. I feel like we've learned so much from them already - and look forward to continuing this relationship as we grow. Our goal has always been to provide our clients with a better understanding of their customers. By using churnly, we have been able to understand exactly who is leaving for what…

Pros
  • Their support teams are responsive (emails/phone calls) within minutes when there’s an issue needing troubleshooting or help navigating through analytics data related tasks during implementation stage / launch phase; it makes everything easier if you know how easy your client will be helped by these people which speaks volumes about services provided too