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Custodian Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
IT Management, SaaS Operations Management

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Description of Custodian

Custodian is an all-in-one SaaS Management Platform that empowers IT teams to more effectively manage their software through an automated SaaS Discovery and a collaborative SaaS Management involving IT, Procurement, Managers & Employees.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Very useful software with excellent support

What I like about Custodian is that it can help you to manage your SaaS portfolio, and this is really great. It is very easy to use and the customer service is very good. I haven't found anything that I dislike. I would recommend Custodian to everyone who is looking for a SaaS management tool. I am using Custodian for all of my SaaS portfolio. I am also managing my SaaS portfolio, so I can see all of the licenses that are active and that are not. I can also see all of the users that are using a

Pros
  • Easy way how we could view our entire license inventory
  • Very simple interface with some nice features such as alerts or notifications when something changes in licensing terms.
  • Great support team which helps us solve problems fast! :)
Cons
  • There are troubles

Revainrating 4 out of 5

Excellent customer service and product knowledge

The Customer Service team makes me feel like I am talking with real human beings! They've been very helpful in every step of my journey at this organization -- from learning about our implementation process for new products/services, to helping troubleshoot current problems as they arise throughout each day's workday. There are some things we would love added (or improved) such as making it easier for employees who use multiple devices during the course of a given shift or even across shifts to

Pros
  • The customer service team is amazing and incredibly helpful!
Cons
  • I am extremely pleased with Custodian and would recommend it to others

Revainrating 4 out of 5

The perfect tool to boost efficiencies and productivity

We love how easy it was for our managers (who are not tech savvy)to be able use this platform without having any prior experience or knowledge of using cloud services like Salesforce! They can now easily access information in real time as well add new users with ease from anywhere at anytime via mobile devices such as iPads etc.. I have had very few issues since we started implementing several months back but when they did occur there were quick responses by support team members who got right…

Pros
  • The ease by which we could create users and add them to the system and assign them to various roles.Ease of use and administration with little training required
Cons
  • I do not dislike anything about this product