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CustomPoint Review

5

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Marketing, Print Fulfillment

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Description of CustomPoint

CustomPoint® is RRD’s web-to-print solution that not only simplifies asset management, it can help elevate brand integrity to new levels through a single interface.

Reviews

Global ratings 5
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Type of review

Revainrating 5 out of 5

Great to see quality and efficiency return back

The ease of use for all our customers who have started using this product has been amazing! It's very user friendly with no fussing around or learning curve issues at any stage in your workflow process from design right down into production printing once you've got things set up how they should be done (and I'm talking about both sides here!). We're also seeing an increase overall customer satisfaction as we now get more positive feedback than negative which helps us build trust within each…

Pros
  • Flexibility to work independently
  • User interface is easy enough even without experience but can still benefit massively if used well.
  • Can perform almost every step required whilst retaining full control throughout, including everything being clearly defined / documented before starting
Cons
  • Some disadvantages

Revainrating 5 out of 5

The best software for customer service of any business or service!

I like how easy they make managing our fleet of equipment for work orders from any location with just an internet connection. It has really made keeping track easier than we would have been able without this software! There are some quirks but nothing too big or serious. We didn't think there was anything great about their product so when my job changed in 2016 i had no idea what to do next because everyone else left after being frustrated by them. Just don't go anywhere near custompoint if you

Pros
  • Very helpful staff behind every question asked via email / phone chat etc
Cons
  • Some cons

Revainrating 4 out of 5

Easy, quick & affordable solution that allows us allot more time during busy periods

I love how easy of use this program makes my job easier! It's also extremely cost effective compared to other software out there; plus you don't have any downtime with custom point because everything happens immediately when someone requests a print run or an edit for changes/corrections. You could potentially get away w/o running reports sometimes depending if your client has set up their account properly but at least they'll know something about sales trends which helps them in business…

Pros
  • Easy interface
  • Abilityto customize graphics, layout.
  • Reporting features can be used within CRM system suchas Salesforce without needing additional tools required by 3rd party vendors that require separate signup &/or license fees (ease)
Cons
  • No real downsides besides lackof availability during hours some might prefer

Revainrating 5 out of 5

The best software for customer service of any business or service!

I like how easy they make managing our fleet of equipment for work orders from any location with just an internet connection. It has really made keeping track easier than we would have been able without this software! There are some quirks but nothing too big or serious. We didn't think there was anything great about their product so when my job changed in 2016 i had no idea what to do next because everyone else left after being frustrated by them. Just don't go anywhere near custompoint if you

Pros
  • Very helpful staff behind every question asked via email / phone chat etc
Cons
  • Some cons

Revainrating 4 out of 5

Easy, quick & affordable solution that allows us allot more time during busy periods

I love how easy of use this program makes my job easier! It's also extremely cost effective compared to other software out there; plus you don't have any downtime with custom point because everything happens immediately when someone requests a print run or an edit for changes/corrections. You could potentially get away w/o running reports sometimes depending if your client has set up their account properly but at least they'll know something about sales trends which helps them in business…

Pros
  • Easy interface
  • Abilityto customize graphics, layout.
  • Reporting features can be used within CRM system suchas Salesforce without needing additional tools required by 3rd party vendors that require separate signup &/or license fees (ease)
Cons
  • No real downsides besides lackof availability during hours some might prefer