The ease of use is great! You don't have to worry about setting up anything or configuring things; they do that for you so it's easy to get started quickly. They support all major platforms - I can log into my account from anywhere in our network using any device regardless if its Windows / MacOS/ iOS etc. It was difficult at first trying figure out how everything works but once we got used to their interface, logging straight in without having to go through an agent was very convenient. There…