The amount of customer service reps we have to speak with, when problems arise is truly amazing! They are quick at getting back to us or having someone call you in less than 30 minutes, if that's possible for them. I absolutely love this product because it has helped our business so much over past couple years (especially since they purchased ours). If there was anything about how things were originally set up - no one really used them as intended!! Also, adding new pages can be time consuming