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evayadesk Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of evayadesk

Cloud based Ready to Use for Admin and Agent. Easily integrable Web and Androind SDK for Subscriber. Create, Track, Categorize, Prioritize, Resolve tickets. Emails Alerts. Real time Reports.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Excellent Customer Support from Professional Management

The customer support is amazing! They're very detailed oriented, so if you can't find something in their docs they'll send you an email with steps to figure it out yourself. If that doesn't work then I get them to escalate my ticket which usually gets resolved right away. As someone who loves writing code, EvadeDesk was an easy product to implement into our software stack. We were able to have our team manage, prioritize, resolve tickets through this system without having to worry about coding…

Pros
  • Easy access via mobile app too!
  • Quick resolution time from helpdesks across other vendors we tried beforeEvave Desh works really great once integrated properly within IT Infrastructure!!It saves lot o times
Cons
  • Almost everything is ok

Revainrating 4 out of 5

Great Solution for Tracking Service Tickets

I like that it is easy enough so anyone can use this software without having any prior experience with ticketing systems or customer service platforms! Sometimes when you are looking at an issue in your system there could be multiple ways of resolving issues but sometimes its not always clear from one solution over another what would have been best suited if we werent using Evyedesks platform as well - great product overall though very helpful tool once integrated into our own CRM/ticket…

Pros
  • Easy to sign up for
  • Simple interface, no learning curve required even new agents will learn how simplethis works within minutes.
  • Easily integrates directly via CRM
  • Great reporting optionsGreat documentationEasy customizationIntegrationwith 3rd party applicationsNo cost involved
Cons
  • Can become overwhelming quickly especially wth tickets

Revainrating 5 out of 5

Excellent Customer Support from Professional Management

The customer support is amazing! They're very detailed oriented, so if you can't find something in their docs they'll send you an email with steps to figure it out yourself. If that doesn't work then I get them to escalate my ticket which usually gets resolved right away. As someone who loves writing code, EvadeDesk was an easy product to implement into our software stack. We were able to have our team manage, prioritize, resolve tickets through this system without having to worry about coding…

Pros
  • Easy access via mobile app too!
  • Quick resolution time from helpdesks across other vendors we tried beforeEvave Desh works really great once integrated properly within IT Infrastructure!!It saves lot o times
Cons
  • Almost everything is ok

Revainrating 4 out of 5

Great Solution for Tracking Service Tickets

I like that it is easy enough so anyone can use this software without having any prior experience with ticketing systems or customer service platforms! Sometimes when you are looking at an issue in your system there could be multiple ways of resolving issues but sometimes its not always clear from one solution over another what would have been best suited if we werent using Evyedesks platform as well - great product overall though very helpful tool once integrated into our own CRM/ticket…

Pros
  • Easy to sign up for
  • Simple interface, no learning curve required even new agents will learn how simplethis works within minutes.
  • Easily integrates directly via CRM
  • Great reporting optionsGreat documentationEasy customizationIntegrationwith 3rd party applicationsNo cost involved
Cons
  • Can become overwhelming quickly especially wth tickets