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ExDesk Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of ExDesk

ExDesk is a complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

All In One Marketing Platform That's Easy To Use

The best part about this product is its ability to do everything you need it to in one place. I love how easy it was to set up my account as well! There are some features we still have not been able to implement yet but they said there will be more updates soon so hopefully those come out sooner than later. We've used other products before but none like this has all these different options at once. This makes our job easier because now instead of having to go through each option individually…

Pros
  • Great layout
  • Easy navigation between categories.
  • Ease of use with multiple people working together
  • Good quality video call capabilities if needed (this isn't free)
  • Ability/features that help boost productivity such an email notifications while using software etc..( good price)
Cons
  • At times slow loading
  • Not always reliable

Revainrating 5 out of 5

User friendly and reliable, great for remote teams

I like how easy it was to create tickets after being in contact via email or phone call! The customer support team are very helpful when we have questions about our account/tickets etc - they're always quick at responding back as well!! We don't really dislike anything but would love more integrations into other platforms such as Slack & Zoom (we've currently only integrated Trello). If you need an all-inclusive ticketing platform then this should be top priority if using TeamViewer isn’s…

Pros
  • It is free for small businesses that do not want their accounts limited due lack off usage.
  • Easy integration with slack, zoom..etc just needs little customisation from my experience.it's pretty great tho' hahaI'm sure people can add even cooler functionality within future versions though
Cons
  • There are disadvantages

Revainrating 4 out of 5

All In One Marketing Platform That's Easy To Use

The best part about this product is its ability to do everything you need it to in one place. I love how easy it was to set up my account as well! There are some features we still have not been able to implement yet but they said there will be more updates soon so hopefully those come out sooner than later. We've used other products before but none like this has all these different options at once. This makes our job easier because now instead of having to go through each option individually…

Pros
  • Great layout
  • Easy navigation between categories.
  • Ease of use with multiple people working together
  • Good quality video call capabilities if needed (this isn't free)
  • Ability/features that help boost productivity such an email notifications while using software etc..( good price)
Cons
  • At times slow loading
  • Not always reliable

Revainrating 5 out of 5

User friendly and reliable, great for remote teams

I like how easy it was to create tickets after being in contact via email or phone call! The customer support team are very helpful when we have questions about our account/tickets etc - they're always quick at responding back as well!! We don't really dislike anything but would love more integrations into other platforms such as Slack & Zoom (we've currently only integrated Trello). If you need an all-inclusive ticketing platform then this should be top priority if using TeamViewer isn’s…

Pros
  • It is free for small businesses that do not want their accounts limited due lack off usage.
  • Easy integration with slack, zoom..etc just needs little customisation from my experience.it's pretty great tho' hahaI'm sure people can add even cooler functionality within future versions though
Cons
  • There are disadvantages