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Helpviser Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Helpviser

Helpviser is a CRM tool for Envato Authors. In addition to ticketing system with Envato purchase code verification, knowledge-base & community portal services, you can list your customers, and receive live notifications from Envato (sale, review, comment, badge, etc.).

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Customer Relationship Manager Review

I like that it helps me keep track of my clients in one place; It makes contact management easy! There are some features which could be improved - such as keeping all contacts organized by client or project so they don't get lost if there's an update/change made at another time. But overall this software does what we need it too do very well!! Keeping our business relationships up to date. We have been able to stay ahead of any changes within each other without having to constantly check back…

Pros
  • Easily accessible from anywhere
  • Allows you access your own data via mobile app (iOS &amp Android)
  • Can integrate seamlessly into existing CRM system.
  • Easy integration between SalesforceIQ&nbsp
Cons
  • I will keep silent

Revainrating 4 out of 5

Very intuitive site with useful tools and good user base

It's very easy to set up. I had no problems setting it up or integrating into my website once everything was setup correctly. The integration process took me longer than expected just because of all that goes in behind every feature being enabled but after doing research beforehand the time investment should not be too much for most people who are new to this type of software. Customer support is also great! They respond quickly whenever we have questions about something specific to our account

Pros
  • The features are easy to use and very helpful to the customer
Cons
  • This product does provide lots of features while having simple design making navigation easier for users like myself without extensive programming experience

Revainrating 5 out of 5

Customer Relationship Manager Review

I like that it helps me keep track of my clients in one place; It makes contact management easy! There are some features which could be improved - such as keeping all contacts organized by client or project so they don't get lost if there's an update/change made at another time. But overall this software does what we need it too do very well!! Keeping our business relationships up to date. We have been able to stay ahead of any changes within each other without having to constantly check back…

Pros
  • Easily accessible from anywhere
  • Allows you access your own data via mobile app (iOS &amp Android)
  • Can integrate seamlessly into existing CRM system.
  • Easy integration between SalesforceIQ&nbsp
Cons
  • I will keep silent

Revainrating 4 out of 5

Very intuitive site with useful tools and good user base

It's very easy to set up. I had no problems setting it up or integrating into my website once everything was setup correctly. The integration process took me longer than expected just because of all that goes in behind every feature being enabled but after doing research beforehand the time investment should not be too much for most people who are new to this type of software. Customer support is also great! They respond quickly whenever we have questions about something specific to our account

Pros
  • The features are easy to use and very helpful to the customer
Cons
  • This product does provide lots of features while having simple design making navigation easier for users like myself without extensive programming experience