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Investigator Report Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Public Safety

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Description of Investigator Report

Investigator Report is a management software that provides case management and client management functionality while providing case management, billing, date tracking, calendaring and more in a single repository.

Reviews

Global ratings 3
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    3
  • 4
    0
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Product, Excellent Customer Support

I like best what you can see when viewing cases under 'Investigator'. It's easy to track your progress by having all activity available at once (eg., email sent/received; calendar events). The way it reports information for clients needs some work -- sometimes too generic or not specific enough about issue resolution status with respect of issue being reported as resolved - eg., we are seeking payment from insurance carrier but haven't received confirmation yet/or have been told they do nothing

Pros
  • This program allows me to easily monitor my daily activities, check emails without leaving the main screen where everything is located! Great interface that makes tracking things simple if using often!! Easy integration options made life much easier while managing large amounts of case data!!! Very good software overall..easy access across platforms.great customer service team ! Highly recommendable
Cons
  • I will keep silent

Revainrating 5 out of 5

Great Product, Excellent Customer Support

I like best what you can see when viewing cases under 'Investigator'. It's easy to track your progress by having all activity available at once (eg., email sent/received; calendar events). The way it reports information for clients needs some work -- sometimes too generic or not specific enough about issue resolution status with respect of issue being reported as resolved - eg., we are seeking payment from insurance carrier but haven't received confirmation yet/or have been told they do nothing

Pros
  • This program allows me to easily monitor my daily activities, check emails without leaving the main screen where everything is located! Great interface that makes tracking things simple if using often!! Easy integration options made life much easier while managing large amounts of case data!!! Very good software overall..easy access across platforms.great customer service team ! Highly recommendable
Cons
  • I will keep silent

Revainrating 5 out of 5

Not bad, room still exists and potential improvements

I like how easy it was to use once we were able get our team of investigators up-to speed with using this product for their own needs! It's not perfect but has made things easier than they used too be when trying to track all aspects related to each investigation (ease access to notes from interviewers/witnesses etc). The fact you can't log into your account unless you are logged out makes sense as otherwise someone could hack an investigator or witness accounts without them knowing about it…

Pros
  • Also helps keep organised by tracking evidence through court cases making sure nothing is lost along way!! Great feature being available online 24hrs per day even weekends
Cons
  • Some little things