I liked that they were very efficient in their work, always responding quickly when contacted by email or phone call; also it was nice being able for them (and other vendors) access our data without having us sign NDAs - which is usually what we do at all companies! The only thing i disliked about this vendor/company are some delays from time-to.-time but not much as well since most issues can be resolved right away if needed.
We used VB2O4 software where there's an option available via APIβ¦