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Kunnect Review

1

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Contact Center Software

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Description of Kunnect

Kunnect is a call queuing capability that utilizes business information to deliver personalized call treament and to support routing decisions.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

Excellent platform for customer service and payment plans/contracts

I like how easy it was for our customers when they called in, or had questions about their payment plans/contracts with us (the customer service reps) to be able to see what we offered instead of having them go through each one individually! It's such an inconvenience if you have over 100 different companies who offer similar services as yours!! Also some fields are not required by other providers so sometimes clients can get confused which provider has been selected - this leads into calls…

Pros
  • I like how easy it was for our customers when they called in, or had questions about their payment plans/contracts with us (the customer service reps) to be able to see what we offered instead of having them go through each one individually! It's such an inconvenience if you have over 100 different companies who offer similar services as yours!! Also some fields are not required by other providers so sometimes clients can get confused which
Cons
  • It is hard to say