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MASS Engines Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Business Services Providers, Revenue Operations

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Description of MASS Engines

MASS Engines combines strategic thinking with technical know-how, using a change management approach to develop and launch successful MarTech and MarkOps projects.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Excellent customer service, great software with room-for improvements

I like that we can be in contact by email or instant messenger during our entire project lifecycle. Great support team - very responsive! The product is quite good but not perfect. There are some features which could be improved (e.g., integration of SPA). There were also some problems when integrating from other tools than web browser to make it possible for users without JavaScript enabled to use the app. We need an integrated solution between marketing automation system and CRM system. This…

Pros
  • Easy installation
  • Good documentation with video tutorials; )Easy customization through templates.
  • Very simple API interface, no complex configuration procedures necessary
Cons
  • Nothing

Revainrating 5 out of 5

Excellent Customer Service and Knowledgeable Team

The team is very knowledgeable in their field of expertise which allows for quick implementation without any issues or delays that may be experienced when working with other companies who are not as familiar with digital marketing. They also have great customer service! I can’t think about anything specific but it was an overall positive experience so far. There isn't much at this time since we just started our partnership together. We hope to see more progress over time once they start getting

Pros
  • Their knowledge base, willingness to take feedback seriously & work hard until all concerns were addressed successfully before launching product out there
  • All these things helped me make better choices towards partnering up wth massengeners during process
Cons
  • There are nuances

Revainrating 4 out of 5

Excellent platform and team! Highly recommend

The team has been very responsive in our engagements for us as we have worked through many of their offerings. They are always eager to learn more about what you need from them so that they can be best positioned to deliver your solution. I would like to see some deeper thought into how marketing automation is integrated within other areas/functions such as sales or customer support. We use MassEngines' platform across multiple departments (marketing, product development) but primarily focused

Pros
  • The team is very responsive and responsive to the customer
Cons
  • I have been very focused on that use as I like marketing automation very focused and