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Nuvola Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Vertical Industry, Hospitality

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Description of Nuvola

Nuvola is a guest request and complaint management system for hotels.

Reviews

Global ratings 2
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    0
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Overall experience with HostMe Software

It's easy to use, it has some nice features like being able to upload photos of guests' rooms. I have been using this software since they first launched their app in 2013, so I can't comment too much about what was good then but there are still things that could be improved now (like having more options when you're booking). Their customer service support is really fast as well - sometimes even faster than the actual product itself! We used to get lots of complaints from our customers who were…

Pros
  • Easy
  • User friendly interface with an intuitive layout.
  • Bookings done via email & phone call or through website/app if preferred by guest(s)
  • The ability for me personally not just book online directly into my work calendar system instead
Cons
  • So-so

Revainrating 5 out of 5

Great customer support - they respond fast

Customer service, communication, response time after I submit my issue. The interface was very confusing at first but now it's easy to use! It took me about 5 hours to figure out how everything works which isn't bad considering that most of our issues are resolved within seconds from when we submitted them. Not much so far because there aren't too many guests using this app yet. Make sure you go through all features before purchasing because some functions seem unnecessary like sending texts to

Pros
  • Fast & responsive tech team
Cons
  • Some little things