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Ozmo Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Customer Self-Service

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Description of Ozmo

Ozmo is the single, authoritative source of tech support for device, app and services answers. Expect an increase in customer satisfaction and call deflection through a single, authoritative source of digital support. By using Ozmo’s omnichannel support platform, your business will cut costs by spending less on physical devices and simple inquiries that can be solved in digital channels. Ozmo’s solutions allow your agents to focus more on building customer satisfaction and loyalty and empower your customers to solve issues on their own, ultimately leading to an improved long-term net promoter score and decreased costs.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Excellent solution for remote staff who need real-time customer engagement

The most useful function we have found with this product so far has been being able to access our CRM from anywhere at any time via mobile or desktop (it's also very good looking). We haven't had many problems but if there are then it would help us resolve them quickly without making lots of calls back into HQ! It could take some getting used too - I'm sure once you spend several hours messing about trying things out everything gets easier though :) Accessing sales data when working away form…

Pros
  • The ability to access our CRM from any location and at any time
Cons
  • You can't just log in once and remain logged in

Revainrating 4 out of 5

Best AI Assistant for Customer Service

The best part about this program is its easy interface which makes it very user friendly. Also we have many features available like Chatbots, FAQ's etc. It also integrates with other tools like Slack or Teams so you don't need to use multiple apps. I would say one thing which could improve if they add some new features. For example auto responder feature should come soon. And sometimes when i try to search something from the chatbot panel then it says "No results found". We are solving our…

Pros
  • Easy Interface
  • Amazing Features (like question templates)
  • Auto Responders(coming in future)
Cons
  • Sometimes there seems no result for me
  • Fewer integrations