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Quantira Quality Assurance Review

1

Β·

Very good

Revainrating 4 out of 5Β Β 
RatingΒ 
4.0
Customer Service, Contact Center Software

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Description of Quantira Quality Assurance

Control measures to ensure quality across all business processes

Reviews

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Type of review

Revainrating 4 out of 5

Very useful tools to help build customer confidence

I really like how easy it is for customers who want more information about our products or services, including quotes/estimates from other companies! It's also good that we can view past projects as well in order get an idea of what they were looking at - this makes us look better because there are no issues with any previous work done by my team (other than maybe not meeting expectations). When you're using QA software such has Qualtrics your website may have problems loading sometimes which…

Pros
  • Easy to use
  • Allows users time offsite without having worry over emails being lost
  • Great customer feedback surveys & quizzes built into system very useful tool during training sessions so everyone knows where exactly needs improvement :)
Cons
  • Can cause some frustration while completing tasks /surveys