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Solvpath Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Customer Service, Customer Self-Service

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Description of Solvpath

Solvpath transfers your inbound support inquiries, to a quick, dependable, visual solution, empowering customers to resolve, basic and complex consumer tasks on their own.

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Best customer support software ever !!

The best part about solvpath is that it allows me access all my tickets from any device anywhere at anytime without being tied down by physical visits or office hours. Also I love how easy they make ticket creation as well! There are some minor things which could be improved but nothing major so far!! It's free for our team members too since we have unlimited licenses (unlike other solutions). We use this tool when people call us with questions/tickets related to products sold through…

Pros
  • Accessibility, Easy UI
  • Very efficient customer support
  • Great help in resolving issues.
  • Best way possible using SFTP / FTP method instead cloud sync mechanism used most often today
Cons
  • Nothing here

Revainrating 5 out of 5

Solid Time Tracking & Cloud Based Project Management

I like that it allows you to see all of your tickets at once, giving me peace of mind knowing they are organized. It is also very user friendly for our clients who have no IT experience. The only thing I don't like about this software is its inability to keep track if someone has left an email open or not. Also sometimes we cannot use solvpath because there is too many people logged into one account with out permission from customer service. We solve problems such as ticketing management and…

Pros
  • Easy access
  • Allows multiple users in different locations working together seamlessly without issues.
  • Makes life easier when managing client accounts/issues while keeping everything secure by having full control over what each employee can do within their own assigned areas;
  • Ability To Track Time And Expenses With A Single Click!
Cons
  • Good but not great