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Talkdesk Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.

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Type of review

Revainrating 4 out of 5

Great chat system for customer service - especially if you need help fast

The chat feature was very helpful when I needed help straight away or if it wasn't quite what i wanted from my agent! Sometimes you have so many options available but not all are useful at once - having multiple tabs open would be nice as well maybe? It's good because we've been able use this system since before switching over fully into using call centres only (and even then some agents still used talk desks!). We now try and avoid calling them unless absolutely necessary which has really…

Pros
  • I can easily add agents and they can easily see my chat history and the calls etc
Cons
  • If the chat history goes too far back then it's hard to scroll up and down to find the previous chat