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The Channel Success Platform Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.4
Customer Service, Customer Success Software

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Description of The Channel Success Platform

Gain visibility across all incentive programs retail, consumer, channel or sales Optimize the incentive mix and maximize return on investment

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Great Platform For Marketing Incentives

I like that it's easy to track points from different channels as well as create campaigns for specific promotions - such as back-to-school. It's very user friendly and has no learning curve for new users. There is not much customization available. I would recommend signing up for training if you're just getting started with this software - we were completely unaware of how many features there are until after we signed up! We have been able to build out our database quickly and easily! This is…

Pros
  • I'm able to track all different types of incentives, as well as use it for sales promotions and customer service
Cons
  • Some of the features and functionality are still learning curve for me
  • I need a lot of support and training to fully understand the software

Revainrating 5 out of 5

Using Channel offers great benefits and savings opportunities

I like that Channels can be set up quickly to help with account management of various incentives for consumers! It's simple but not too easy at times as well - it depends upon your team/people skills in getting channels setup properly from what we've experienced so far using this system!! Have more tools than traditional systems such has gift cards etc., which is helping us build customer loyalty through cross selling products by giving them an extra option when they are shopping our stores'…

Pros
  • Reporting metrics provides accountability while also tracking consumer progress towards goal achievement.
Cons
  • There are nuances