I like the ability to see all my tickets at once. Also, it's easy to file them away into folders for future reference. The interface could use some work, but it does what it needs to do. It's not difficult to learn. If you have questions, they are usually answered in their FAQ section.
You can also always reach out, as there are many friendly people who are always willing to help. I'm solving the problem of keeping track of tickets and tickets with multiple parties involved. It has been a lot…