TOPdesk Review
4
·
Very good
Rating
4.8
IT Management, IT Service Management Tools
Description of TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks.
TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.
Pros
- Very flexible solution that covers almost everything which you need when running an end toend sales/support process within CRM
Cons
- All fine
Pros
- High availability service also helps keeping all users online regardless what happens inside IT infrastructure
Cons
- At first there were few issues regarding