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TOPdesk Review

4

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Very good

Revainrating 5 out of 5  
Rating 
4.8
IT Management, IT Service Management Tools

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Description of TOPdesk

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.

Reviews

Global ratings 4
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Type of review

Revainrating 5 out of 5

Free tool, if anyone has time and patience

The main thing I like about TopDesk as it's free up until you have 5 agents working in your account so there are no hidden costs - which helps when trying to get our business off ground! As with any system or software product its not perfect but we've had some success using top desk for ticketing issues within my team (internal) however i would say this could be because everyone uses them internally? We're solving problems where tickets need tracking from multiple locations/people & also…

Revainrating 5 out of 5

Very good platform, simple interface & fantastic service

Easy installation with quick support from Salesforce. Great product for managing tickets in multiple countries! The best part about this software is it's ease of use. I can easily access all my ticket information without having to go through different screens or tabs each time. Also very user friendly and has great features like adding attachments etc. Nothing much at present but will update once i have used more extensively. This helps us keep track of our customer requests while also giving…

Pros
  • Very flexible solution that covers almost everything which you need when running an end toend sales/support process within CRM
Cons
  • All fine

Revainrating 4 out of 5

Great service and good technical issues solving

The best thing about top desk customer support team are they always ready for any issue you have with them as long it's not related in business process or software usage (as far I know). They never give up when we ask questions even if its very late at night/early morning hours. It can be sometimes hard because some of our customers don't speak english well so communication might take longer than expected but still great experience working here! Nothing really dislike except maybe occasional…

Pros
  • High availability service also helps keeping all users online regardless what happens inside IT infrastructure
Cons
  • At first there were few issues regarding

Revainrating 5 out of 5

Topdesk is perfect solution to manage and organize everything related

The best thing about this product are its ability in managing multiple tickets at once as well for time tracking purpose which helps me keep track with my team members work progress easily without any hassle or confusion! I haven't found anything bad so far but it's still under development phase (but i don’t think there will be much changes). It has been very useful when working remotely from home because we can quickly see who did what tasks within our projects/projects assigned by us etc…