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UserReplay Review

6

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Marketing, Conversion Rate Optimization

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Description of UserReplay

UserReplay's Digital Experience Platform reveals the true picture of your customer's online and app experience to help teams remove conversion obstacles, boost sales and increase loyalty. It helps digital teams move beyond the WHAT of standard analytics to understand the WHY, by providing real-time insights that pinpoint and quantify customer frustrations quickly. Our platform captures every user journey on your website and apps. Providing lightning-fast insights automatically surfaced from the widest dataset in the market. This data set is key to identifying costly conversion obstacles quickly, as it intuitively combines real-time interaction, session replay, clickmap, revenue, performance, CX Score, NPS survey, and live feedback data. The revenue impact of every issue is quantified so issues can be prioritized accurately. And personalized real-time alerts are delivered based on roles, meaning your team will never miss a high-priority issue again. UserReplay empowers multiple teams - digital, operations, customer services, analytics and UX. Allowing teams to work as a seamless unit and deliver the best possible experience to every customer, every time.

Reviews

Global ratings 6
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Type of review

Revainrating 5 out of 5

Easy way improve UX & conversion optimizations

This allows us as developers/marketers / analysts to see what our audience is doing in real live time within seconds! It has simplified my work tremendously by giving me access right away with no messing around waiting times for API keys or SDKs etc. We were able to implement it pretty quickly because there are many examples out there already ready made so you can just copy paste code straight into Visual Studio which was great - all we needed from them was some simple advice about best…

Pros
  • Great integration
  • Easy setup process
  • Very helpful Customer Support Team & Documentation Guide
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 4 out of 5

A trusted partner and provider: UserReplay

The most important part is that they offer great support for all their products as well as having excellent communication with our team members at times when we have questions or concerns about them. They are also very quick in responding which I appreciate since it can be difficult sometimes trying to get through an issue via email. Sometimes there seems like there isn't enough transparency from time-to-time so this makes me feel uncomfortable knowing what my data may look like. We've been…

Pros
  • They are very quick to get a support team to a support issue
Cons
  • I feel like there is a great transparency with their products and tools

Revainrating 5 out of 5

A very helpful Mobile app and Web Analytics Tool

Easy installation as it is compatible with our platform in terms user friendly interface for all devices like mobile phone tablets etc; good analytics tool which helps us understand what users are doing while using website or application so that we can improve their experiences by solving any issues they face during use.; It also provides great insights into how people interact within an organization through its dashboards features such information about employee engagement level &; Very useful

Pros
  • Its dashboard gives better insight at customer's interaction to business services provided.It contains various types metrics related activities done, where ever there was activity made ,for example if someone did logon then i get info accordingly whether he used app service successfully without logging off due too long usage
Cons
  • Zero

Revainrating 5 out of 5

A great software for digital strategy implementation & planning!

The dashboard is well organized which makes it easy for me as an admin person who works remotely from home in Germany - It also has great analytics tools that helps us make decisions regarding our product development process! I would love if there were more integrations between various platforms out here (Facebook etc.). Nothing so far since we are only just getting started with this software but i'm sure they will be adding new features later when needed or required by customers :) Great…

Pros
  • Very helpful customer service team, always available via phone calls / emails.
Cons
  • Secret

Revainrating 4 out of 5

Quality product + great customer service

We've used user replay for several years now in our digital marketing agency - mostly with B2B clients but also some small businesses as well! And we love it every time because they're committed about providing excellent support that is always available when you need them (which can be at any hour!). It does not have all features yet so I wish there was more analytics than just pageviews/traffic sources etc., But their roadmap looks promising though since last year or two, which makes me…

Revainrating 5 out of 5

Great DASHBOARD Solution made especially fpr mobile

The ability for our team at W3D Group (a digital agency)to use this product in an easy manner as well is amazing! They have been able create custom dashboards that are specifically designed around what we need them too - whether it be tracking user experiences or measuring KPIs such us click through rates etc.. We can also easily integrate surveys into these reports so they become even more useful by helping drive research data collection from within one system rather than having two separate…

Pros
  • Great support service
  • Very responsive customer success manager
  • Easy implementation process, great documentation
Cons
  • Mostly okay, but...