Office
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1 Review
A dvanced e M ail I nterface - called AMI for short - is an add-on for Genesys Cloud. With this smart add-on you can do that little bit more that many customers and end customers need.
1 Review
ArmorVox is Auraya’s proprietary voice biometrics technology designed with advanced machine learning algorithms to identify and verify speakers in digital apps, browsers, AI bots, voice assistants, chat, contact centre, IVR and other digital channels.
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1 Review
In partnership with Pindrop, Genesys delivers the highest level of phone fraud detection possible for maximum prevention of financial loss from fraudulent callers. The Pindrop mission is to provide security, trust, and identity verification for all inbound and outbound calls. Pindrop solutions protect enterprise call centers and phone users by combining…
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1 Review
Lynn is an integration environment to provide Pure Cloud omnichannel. It’s designed to manage interactions with the ability to implement AI-based self-service, visual IVR, with historical data analysis. All in a single platform managed in the Cloud.
1 Review
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
1 Review
Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.
1 Review
Today we reimagine engagement to allow our customers to provide better personalised, targeted and relevant interactions with their customers any time, any place on any device via any channel.
1 Review
Mobelisk provides Durable, Modular, IoT Enabled, Cloud Connected smart cases utilizing commercial, off-the-shelf tablets and smartphones to create custom tailored solutions for your business.
1 Review
Turn the site attendance process into a genuine engagement with safety, and a real-time data point for managers. It a safety platform that embeds a culture of safety through real-time data & communication; while also giving general contractors real-time data of their sites.
1 Review
The Embrava Status Lights for Agents solution is a productivity tool designed to give your contact center supervisors the ability to know the state of all their agents at an instant.
1 Review
Linked Marketo with Japan's largest video platform. Enable video marketing automation.
1 Review
Siloed projects across different locations. Day to day work pressures outweighing longer term objectives. An over-dependence on checklists and metrics. A rigid planning environment that cant change rapidly.