I had a nightmare installing it and I want to give you some tips to help you. The first Lorex doorbell I ordered didn't connect to the app. I called Lorex tech support, they didn't figure it out either. They let me try everything. I ended up returning the doorbell and ordering another one. Same thing happened and tech support was useless. So I uninstalled and reinstalled the app from my phone and it worked. So try this if the doorbell won't pair with the app. Once installed, the doorbell would disconnect from WiFi every time it detected "human" movement. It will eventually reconnect to WiFi, but you cannot connect to the doorbell while it reconnects to WiFi. This happened every time. It's very annoying when it detects movement, but then you can't watch the live feed. I've been playing around with all the different motion settings and found that if you turn off "Human Detection" but leave "Motion Detection" on, the WiFi stays connected and works stably. It still picks up people's movement even though "Human Detection" is turned off. All in all, this thing is very buggy, but once it works, it's great. The only reason I'm bothering with this doorbell is because all the cameras in my house are also Lorex and I wanted to keep everything in one app. If I didn't already have Lorex products I would smash this doorbell with a hammer out of frustration and then return it. Much luck.
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