I like how everything can be tracked (from customers/tasks).
You have different tools for each project or task you're working with so it's nice having those available at once when needed instead of needing multiple programs open which would cause confusion if more than one person needs access from another program such as Excel etc.. There could maybe just some new templates added but overall good! Having this helps make sure we complete our daily work within deadlines without falling behind by being distracted too much about other things aside my projects assigned today!!