I like how easy it was for my team members to use as well! They were able to pick up right away without needing any assistance from our staff or myself; however, we did need help at first when trying to figure out all of the features available in this program. The ability to have them fill out their own questions instead of having me do so has been beneficial for us especially since they are working remotely now. We've also learned more about what people really want compared to just reading off items given by another person.